Privacy policy.

Mobule Storage
Operated by Wheel Easy Australia Pty Ltd
Website: www.mobulestorage.com.au
Last updated: 24 September 2026

1. About this Privacy Policy

Mobule Storage is a business operated by Wheel Easy Australia Pty Ltd (referred to in this Privacy Policy as “we”, “us”, “our” or “Mobule Storage”).

We respect your privacy and are committed to protecting the personal information that we collect and hold.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use our website, request information, make a booking, make a payment or use our storage services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

2. Who is responsible for your personal information?

The entity responsible for the management of personal information collected through the Mobule Storage website and services is:

Wheel Easy Australia Pty Ltd
Trading as Mobule Storage

Website: www.mobulestorage.com.au
Email: info@mstorage.com.au
Phone: 1300 43 37 43

Our Perth storage facility is located at:

21 Remisko Drive, Forrestdale WA 6112

3. What personal information do we collect?

Depending on how you interact with us, we may collect and hold personal information such as:

• Full name
• Business or company name
• Residential, business or delivery address
• Email address
• Telephone or mobile number
• Information provided when requesting a quote
• Booking and account information
• Storage requirements
• Delivery and collection details
• Storage module or container information
• Information relating to authorised persons accessing your storage
• Driver licence or identification information where reasonably required for security or identification purposes
• Payment and transaction information
• Correspondence and communications with us
• Website usage and technical information
• Any other information that you voluntarily provide to us.

We generally do not collect sensitive information unless it is reasonably necessary for a particular purpose and permitted under applicable law.

4. How do we collect personal information?

We may collect personal information directly from you when you:

• Visit our website
• Complete an online enquiry or contact form
• Request a quote
• Make a booking
• Purchase or use our services
• Make a payment
• Contact us by telephone, email or other communication method
• Provide information to our employees, contractors or representatives
• Communicate with us about your account or storage arrangements.

We may also collect certain technical information automatically when you use our website, including information such as your IP address, browser type, device information and website activity.

In some circumstances, we may receive information from third parties where reasonably necessary to provide our services, process transactions, protect our business or comply with legal obligations.

5. Why do we collect personal information?

We collect, hold and use personal information for purposes including:

• Providing storage services
• Providing quotes and responding to enquiries
• Processing bookings
• Managing customer accounts
• Arranging delivery and collection of storage modules
• Managing access to storage facilities
• Processing payments
• Communicating with customers
• Providing customer service and support
• Managing complaints and enquiries
• Maintaining and improving our website and services
• Protecting our customers, property and business
• Detecting and preventing fraud or misuse
• Maintaining appropriate business and financial records
• Complying with legal and regulatory obligations
• Sending information about our products and services where permitted by law.

We will generally only use personal information for the purposes for which it was collected, for a related purpose that you would reasonably expect, or where otherwise permitted or required by law.

6. Payments and eWAY

Mobule Storage uses eWAY as a third-party payment service provider to process credit card and other electronic payments made through our website.

The eWAY payment service is integrated into our website through a payment plug-in.

When you make a payment, payment information may be transmitted securely to eWAY for processing.

We do not generally require or retain your complete credit card number, card security code or other full payment-card information on our own systems.

eWAY operates as an independent third-party payment service provider. Its own privacy policy and terms govern its handling of information that it receives in connection with payment processing.

You can find further information about eWAY’s privacy and security practices on its website.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary to provide our services and operate our business.

This may include disclosure to:

• eWAY and other payment service providers
• Website hosting and technology providers
• IT and software providers
• Delivery and transport contractors
• Storage and operational service providers
• Professional advisers such as accountants, lawyers and insurers
• Banks and financial institutions where required for payment processing
• Government authorities, regulators or law enforcement agencies where required or authorised by law
• Other contractors or service providers who assist us in operating our business
• Other parties where you have given consent or disclosure is otherwise permitted by law.

We do not sell personal information to third parties for their own unrelated marketing purposes.

8. Related companies and service providers

Mobule Storage is operated by Wheel Easy Australia Pty Ltd.

Where appropriate, personal information may be accessed or used by employees, contractors, related entities or service providers assisting Wheel Easy Australia Pty Ltd with the operation of Mobule Storage and the provision of services.

Any such access or use will be for legitimate business purposes and subject to appropriate privacy and confidentiality requirements.

9. Overseas disclosure of personal information

Some of the third-party technology, payment, hosting, software or other service providers we use may store or process information outside Australia.

Accordingly, personal information may potentially be disclosed to or stored by service providers located overseas.

The location of third-party service providers may change from time to time as our technology and service arrangements change.

Where required by applicable privacy laws, we will take reasonable steps to ensure that overseas disclosure of personal information is handled appropriately.

10. Cookies and website analytics

Our website may use cookies, analytics tools and similar technologies.

These technologies may collect information about how visitors use our website, including:

• Pages visited
• Website activity
• Browser and device information
• Approximate location information
• IP address
• Referring websites
• Other technical information.

We may use this information to:

• Operate the website
• Improve website performance
• Understand how visitors use the website
• Improve our services
• Analyse website traffic
• Support advertising or marketing activities where applicable.

You can generally change your browser settings to restrict or disable cookies. Some website functions may not operate correctly if cookies are disabled.

11. Direct marketing

Where permitted by law, we may use your contact information to send you information about Mobule Storage, our services, special offers or other relevant business information.

You can opt out of receiving marketing communications at any time.

If you unsubscribe from marketing communications, we may still contact you where necessary in relation to an existing booking, account, payment, service or other transaction.

12. Security of personal information

We take reasonable steps to protect personal information against:

• Loss
• Misuse
• Interference
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure.

Security measures may include appropriate access controls, passwords, secure systems, restricted access to information and the use of secure third-party payment services.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. How long do we retain personal information?

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer records, resolving disputes and meeting accounting, legal and regulatory requirements.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

14. Accessing your personal information

You may request access to personal information that we hold about you.

To request access, please contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before providing access.

In certain circumstances, applicable privacy law may allow us to refuse access to some information. If this occurs, we will explain the reason where we are permitted to do so.

15. Correcting your personal information

We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.

If you believe that information we hold about you is incorrect, incomplete or out of date, please contact us and ask us to correct it.

We will consider your request and take reasonable steps to correct the information where appropriate.

16. Privacy complaints

If you believe that we have mishandled your personal information or breached an Australian Privacy Principle, please contact us.

How to make a complaint

Please contact:

Wheel Easy Australia Pty Ltd
Trading as Mobule Storage

Email: info@mstorage.com.au
Phone: 1300 43 37 43

Please provide enough information for us to investigate your complaint, including details of the issue and any relevant correspondence.

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint to the OAIC is available through the OAIC website.

17. Third-party websites

Our website may contain links to websites operated by third parties.

Those websites have their own privacy policies and information-handling practices.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Children

Our services are primarily intended for adults and businesses.

We do not knowingly collect personal information from children except where reasonably necessary and permitted by law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

19. Automated decision-making

Mobule Storage may use software and automated systems for routine business functions such as processing bookings, payments, website enquiries, communications and administration.

If we use automated decision-making in a manner that is subject to additional privacy requirements under applicable Australian privacy law, we will provide the information required by that law in this Privacy Policy or otherwise as required.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, privacy practices or legal obligations.

The current version will be published on the Mobule Storage website.

We recommend checking this page periodically for the latest version.

Last updated: 24 September 2026

21. Contact us

For questions about this Privacy Policy or the way we handle personal information, please contact:

Wheel Easy Australia Pty Ltd
Trading as Mobule Storage

Phone: 1300 43 37 43
Email: info@mstorage.com.au
Website: www.mobulestorage.com.au

Perth Storage Facility:
21 Remisko Drive
Forrestdale WA 6112